Frequently Asked Questions

Your Questions Answered

What makes Unknot different from a typical spa or clinic?

Unknot is not a spa, and we’re not a clinical practice. We combine therapeutic counselling, intuitive bodywork, and holistic techniques in one tailored session. It’s professional, trauma-aware care — without the fluff or the coldness. You choose what you need, and we adapt from there.

Do I have to talk during the session?

Some sessions involve talking (like counselling or combined sessions), but others are silent and fully body-focused. If you book a Reset session (counselling + massage), we’ll find the right balance for you — whether that’s 50/50 or mostly one way.

How do I choose the right session for me?

If you're unsure, the Unknot Reset (90 mins of counselling + massage) is a great starting point. It gives you space to explore both physical and emotional tension. You can also message us for a quick recommendation based on your needs.

Can I use these sessions alongside other treatments or therapy?

Definitely. Many clients come to Unknot alongside other forms of support — from physio to psychotherapy. Our work complements, not replaces, other modalities

Do you offer workplace or group sessions?

Yes. We offer short “Unknot at Work” sessions for corporate clients, along with posture checks, stress management toolkits, and wellbeing packages tailored to teams. Get in touch for corporate pricing.

What’s your cancellation or reschedule policy?

We kindly ask for 24 hours’ notice if you need to cancel or reschedule. Late cancellations may incur a fee to respect the time reserved for you.